Question 1

How do I book an appointment?

Accepted Answer

All bookings are made online through Fresha. Credit card details are required to secure your spot.

Question 2

What is your reschedule/cancellation policy?

Accepted Answer

Cancel for free up to 72 hours ahead, otherwise you will be charged a A$ 300 late cancellation fee. If you do not show up to your appointment, you will be charged a A$ 300 no-show fee.

Question 3

How long are appointments?

Accepted Answer

First-time guests: 2–3 hours. Returning guests: 1.5–2 hours.

Question 4

Why do I need to provide my card details?

Accepted Answer

Your appointment time, preparation and product setup are all organised around you — providing your card details protects that time and ensures fairness for all guests.

Question 5

What happens if I don't show up?

Accepted Answer

No-shows are charged 100% of the booked service.

Question 6

What should I book for my first time?

Accepted Answer

The Curl Awakening Ritual: cut + hydration + styling + curl education.

Question 7

Do you offer colour services?

Accepted Answer

I offer soft highlights only for regular clients whose curl health I already care for.

Question 8

Can I book hydration only?

Accepted Answer

Yes, Hydration + Style is perfect between cuts or for events.

Question 9

Do you work with all curl types?

Accepted Answer

Yes, waves, curls, coils and afro textures.

Question 10

Do you cut curls dry or wet?

Accepted Answer

Mostly dry so I can read your true shape + bounce.

Question 11

Do you work with transitioning curls?

Accepted Answer

Yes, restoring shape and hydration is a big part of what I do.

Question 12

How should I prepare my curls?

Accepted Answer

Wash on the same day, fully detangle in the shower, arrive with dry hair, no oils, no heavy products, no clips or ponytails. Your collaboration ensures I stay on time and achieve the best results for every guest.

Question 13

What if my hair is very tangled?

Accepted Answer

Extra time may require a small fee due to timing and product usage.

Question 14

Can I tie or clip my hair before coming?

Accepted Answer

Please avoid, it changes your curl pattern.

Question 15

What products should I avoid before my visit?

Accepted Answer

Avoid oils, heavy creams, silicones and hairspray.

Question 16

Do you teach curl care?

Accepted Answer

Yes, step-by-step guidance is included in your first visit.

Question 17

Which brands do you use?

Accepted Answer

I use professional curl-safe brands such as Clever Curl & Ever Escents.

Question 18

Can I buy products at Silc?

Accepted Answer

Yes, to maintain results at home.

Question 19

Will you recommend products for my curls?

Accepted Answer

Absolutely — personalised for your texture and lifestyle.

Question 20

Why does price vary for different hair types?

Accepted Answer

More hair = more time + more product.

Question 21

How do I know if I need extra time/fee for length or density?

Accepted Answer

Extra time may be needed if: Your hair is very dense (full roots, hard to see scalp) or Your hair is longer than bra-strap length when dry. If unsure, please DM me a photo on Instagram and I'll help you choose correctly.

Question 22

What if I've had a bad cut before?

Accepted Answer

Book the full service — I'll restore shape properly and help rebuild your curl confidence.

Question 23

My scalp is sensitive — what should I do?

Accepted Answer

You can bring your own approved products or DM me in advance so I can ensure comfort.

Question 24

Where are you located?

Accepted Answer

Mermaid Waters, Gold Coast. (Full address in your confirmation) or visit my home page for the map view.

Question 25

Is there parking?

Accepted Answer

Yes, free onsite + street parking.

Question 26

What do I do when I arrive?

Accepted Answer

Come inside, relax — I'll take care of you.

Question 27

Are kids allowed?

Accepted Answer

Yes, only with a booked curly service.

Question 28

Do you offer gift cards?

Accepted Answer

Yes, in-studio or online with beautiful customised options.

Question 29

Do you offer online consultations?

Accepted Answer

Yes — you can book a virtual curl consultation for personalised guidance from anywhere!

Frequently Asked Questions

Curly Hairdresser FAQs - Gold Coast

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